Legal
Privacy Policy
Last updated: August 19, 2026
The short version
We collect what we need to make and ship your candles. We use analytics to understand how the site is used, and we advertise through Google and Meta, which means those companies see that you visited us. We do not sell your information. If you send us a list of people to ship to, we use it for that and nothing else.
1. Who we are
Vicinity LLC
3404 N Sheffield Ave, Unit B
Chicago, IL 60657
[email protected]
This policy covers vicinitycustomcandles.com and the custom and corporate work we do. We also run a retail store at vicinitycandles.com, which has its own privacy policy. The two describe the same practices.
2. What we collect
When you use the builder. The choices you make, and any artwork you upload. You do not need an account.
When you order. Your name, email, phone if you give it, billing and shipping address, and what you ordered. Your card details go directly to our payment processor. We never see or store a full card number.
When you contact us. Whatever is in your message.
When you use the per-recipient shipping service. The names, addresses and personal messages you send us for the people you are shipping candles to. This is covered separately in section 4, because it is information about other people rather than about you.
Automatically. Standard server logs, including IP address and browser type, kept for security and troubleshooting. We also use cookies and similar technologies for the analytics and advertising described in section 3.
3. Analytics and advertising
Analytics. We use Google Analytics to understand how our sites are used, which pages people visit and where visitors arrive from. It sets cookies and records things like the pages you viewed, roughly where you are, and what browser you used. We keep that data for up to 14 months from your last visit.
We run one analytics property across both of our websites, so that someone who moves between vicinitycustomcandles.com and vicinitycandles.com is counted as one visit rather than two.
Advertising. We advertise through Google, including Google Ads and Google Shopping, and through Meta, which operates Facebook and Instagram. These services place tags on our site that report which pages were viewed and which orders were completed, so we can tell whether our advertising is working and show ads to people who may be interested in what we make. Some of that reporting is sent from our systems rather than from your browser.
What that means plainly. Google and Meta can tell that you visited us, and can use that as part of deciding what advertising to show you elsewhere. We do not send them your name, your email address or your order contents.
How to turn it down. You can control how Google personalises advertising for you at myadcenter.google.com, and how Meta does through your Facebook or Instagram ad settings. You can opt out of Google Analytics on any website using Google’s browser add-on at tools.google.com/dlpage/gaoptout. Most browsers also let you block or delete cookies, though doing that may break parts of the site.
We do not run session recording, and we do not upload our customer list to any advertising platform.
We do not sell your personal information.
We do not market to the people on your recipient lists.
4. Recipient lists
If you use our per-recipient shipping service, you send us information about other people. We treat that differently from your own information.
We use it only to fulfil your order. We print the address, we print the message you wrote, we hand the parcel to the carrier. That is all.
We do not add those people to any mailing list, and we do not contact them for our own purposes.
We share it only with the carrier, which needs the address to deliver, and internally with the people packing your order.
We keep it in access-controlled business systems, never on our public website, and only the people preparing your order can open it.
We delete it 90 days after your order is delivered, unless you ask us to keep it for a reorder. The clock runs from delivery, not from when you ordered, so a list sent early for a later delivery date is not held any longer than one sent late.
You are responsible for having the right to send it to us. Our Terms of Sale ask you to confirm that you may share those addresses with us. If someone on your list contacts us about their information, we will point them to you, because it is your list and your relationship with them.
5. Why we can use your information
We use your information to take and fulfil your order, to send you proofs and order updates, to answer you when you get in touch, to understand how the site is used, to measure our advertising, to keep records we are required to keep, and to protect the site from abuse.
We send order and proof emails because they are part of the order. We only send marketing email if you have asked for it, and every marketing email has an unsubscribe link that works.
6. Who we share it with
We use a small number of service providers, each of which only receives what it needs:
- our online store and payment platform, which processes your payment and holds your order record
- our commercial printer, which receives the artwork files for orders of 50 or more
- our label printer, which receives artwork for smaller orders
- shipping carriers, which receive delivery addresses
- our email provider, which sends proofs and order updates
- Google, as our analytics provider and as an advertising platform
- Meta, as an advertising platform
- our hosting and file storage providers
Google and Meta use the information they receive in accordance with their own privacy policies, which we do not control.
We also disclose information where the law requires it, and to protect our rights or someone’s safety.
If the business is ever sold, customer records would transfer as part of it.
7. How long we keep things
| Order records | 7 years, for tax and accounting |
| Your uploaded artwork | kept on file so reorders are easy, deleted on request |
| Recipient lists | 90 days after delivery |
| Contact emails | as long as useful, then deleted |
| Server logs | 90 days |
| Analytics | up to 14 months from your last visit |
8. Your choices
Email [email protected] and we will action any of these:
- ask for a copy of what we hold about you
- correct anything that is wrong
- delete your information, except records we are legally required to keep
- delete your artwork from our files
- stop sending you marketing
We will not treat you differently for asking.
Depending on where you live you may have additional rights under state law, including in California. We apply the above to everyone rather than running two systems.
9. Security
Recipient lists are held in access-controlled business systems. Payment card details never touch our systems. No system is perfectly secure, but we do not keep what we do not need, which is the most effective protection available.
10. Children
Our products are sold to businesses and adults. We do not knowingly collect information from children under 13.
11. Changes
We will update this page if our practices change, and the date at the top will tell you when.